Voices from the Frontlines: Managing Bug Bounties at Scale

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Presented at DEF CON 33 by

Bug bounty programs have become a cornerstone of modern security strategy, but managing them at scale is anything but simple. In this panel, leaders from some of the world’s largest and most mature bug bounty programs, including Amazon, PayPal, AWS, Shopify, and Splunk, will share hard-won insights from the frontlines. We will explore the nuances of triage, researcher relationships, reward strategies, internal buy-in, legal hurdles, and responsible scaling. Panelists will also discuss how bug bounty culture is shifting, what is working (and what is not), and how they are evolving their programs to meet today’s threat landscape. Whether you are running a bounty program, hacking in one, or simply curious about what happens behind the scenes, this candid discussion will surface lessons, real-world experiences, and future-focused perspectives from those who lead these programs every day. Splunk Offensive Security Engineer with over 9 years of experience poking holes in things (responsibly, of course) and helping others sleep at night (sometimes). Whether it’s finding flaws in a product before the bad guys sniff them out, leading incident response like a firefighter, or scaling bug bounty programs, Gabriel brings a mix of curiosity, chaos, and calm.