Towards a Framework for Building Trust and Transparency in Collaborative Data-Driven Use Cases – Learnings from a Mobility Case Study

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Presented at HICSS 2025 by

Maximilian Werling

Daniel Werth

Heiner Lasi

The sharing of data across organizational boundaries is becoming increasingly important. In the context of mobility, data sharing is the foundation for enabling multimodal travel and real-time schedules. However, in practice, the design and implementation of cross-organizational data-driven use cases often proves difficult and subsequently fails. In addition to technological and organizational challenges, building trust between the participating organizations proves to be a success factor. This paper presents a case study in the mobility sector in which multiple organizations collaborate to enable data-driven use cases. The research process employed was action design research, which enabled the development of a framework that outlines the goals and activities of the participating organizations and contributes toward building interorganizational trust. Finally, we extract Design Principles from our results and discuss our findings.