Stuck in the Middle: A Case Study of Getting Caught between an Old and New Commercial-off-the-shelf System

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Presented at HICSS 2025 by

Esko Penttinen

Sonja Rannisto

Tapani Rinta-Kahila

When replacing their information systems, organizations sometimes find themselves caught between old and new systems upon failing to withdraw the entrenched ones fully. The paper presents a case study of an organization that failed to discontinue its legacy business-intelligence system after having deployed a new one. The findings spotlight crucial conditions unique to settings of commercial off-the-shelf systems, such as lack of control over external systems.