Potential of AI for User-Centric Cybersecurity in the Financial Sector

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Presented at HICSS 2025 by

Gilbert Fridgen

Pol Hölzmer

Muriel Frank

Martin Brennecke

Nadia Pocher

The use of cybersecurity tools powered by artificial intelligence (AI) continues to gain traction in the financial services industry. On the one hand, they can strengthen an organization’s technical cybersecurity posture. On the other hand, even if cybercriminals also leverage AI to exploit human weaknesses, there are early indications that AI can help equip the workforce against evolving threats. Based on a structured literature review (SLR) and a Delphi study, this article identifies the most promising end-user-focused use cases in which AI can assist financial institutions in combating cybersecurity threats and gearing their workforce up to thwart cyberattacks. For information security executives and researchers alike, this study provides a first set of general directions on which AI-powered and user-centric tools and solutions to focus on in the near future.