Integration of Large Language Models and Digital Twins in the Public Sector

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Presented at HICSS 2025 by

Eldar Sultanow

Alina Chircu

Christian Czarnecki

Matthias Seßler

Marcus Grum

The potential of large language models (LLMs) for generative artificial intelligence that underpin chatbots like ChatGPT, Gemini, or Neuroflash to improve both personal and organizational work processes is enormous. In this paper, we discuss how LLMs could be integrated with another emerging digital technology concept, digital twins, to optimize and automate processes in the public sector. This integration can allow for accurate and detailed modeling of complex systems and interactions within society, and enhance decision-making, policy development and strategic planning through simulation and automation.