My Invisible Adversary: Burnout

No ratings

Presented at BlackHat Europe 2023 by

It seems that lately, Burnout is an invisible member of every operational security team. Attackers grow more capable every year, the attacks faster and harder, and regulations even more strict about how quickly and completely your team must perform its mission. With the growing complexity of battle and so much on the line in defending users, operational response teams are under more stress than ever. If the response teams fall apart, who will be the last line of defense?For Google's Security Response team, controlling burnout has been a years-long effort to ensure that our global on-call response team maintains just the right balance of practiced and experienced (but well-rested and ready!) responders with a healthy work-life balance. This talk shares Google Security's experience in recognizing burnout, what types of burnout are most applicable to security response teams, and how we operate to actively monitor and reduce burnout across our team.