Management Hacking 102: Personalities, Empathy, and Difficult Conversations

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Presented at BSidesLV 2023 by

Tom Eston

Why do some employees act and communicate very differently than others? Could you have been more empathetic with a challenging employee? How does your team deal with change and why do we avoid difficult conversations? No matter how long you’ve been a leader, eventually you’ll be faced with these situations and unfortunately they don’t get any easier to deal with. Last year in Management Hacking 101 we discussed the fundamentals of managing and leading teams such as coaching, hiring, evaluating performance, and understanding emotional intelligence. In this talk we’ll dive deeper into four of the most important areas that all leaders need to know more about: understanding the personalities, relationships, and motivations of our employees, how we can be more empathetic with the people we lead, guiding employees through the change cycle, and how to have difficult conversations. Join Tom Eston, VP of Consulting & Cosmos at Bishop Fox, as he shares his personal lessons and stories from years of leading teams on these topics so you can become a better manager and leader.