MSP’s suck, but the world without them is worse

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Presented at GrrCON Cyber Security Summit and Hacker Conference 2023 by

Jason Slagle

Matt Lee

We get it. MSP’s suck. They often aren’t security focused, they let their clients get pwned, and they are generally a nuisance. Their own homes are often not in order before helping their SMB clients implement their own technology. But let’s consider the world without them – millions of small businesses using the receptionist or office manager to manage IT. What could go wrong? They are in an unregulated world, a collection of technology enthusiasts and visionaries turned service providers. No standards. No Regulations. Uneducated SMB Consumer. Extreme EBITA Multipliers and consolidation without real re-work of “What risk level is acceptable”, and “Should we follow processes and procedures?” Matt and Jason discuss some of the struggles MSP’s face, some of the initiatives going on to make them better, and how the security community can help us all be better.