Securing Telecommunications: Safely Enabling Digital Customer Experiences

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Presented at InfoSecurityEurope 2019 by

Dan Woods

Fraudsters and thieves are weaponising each new data breach with credential stuffing attacks. Their automation is working against the recent reductions in user friction that telecommunication businesses have worked so hard to achieve. This talk will help you understand how to separate fake users from your real customers without creating additional friction for your customers' experience. Shape tackles the very modern paradox: how do we keep users safe – reducing fraud and protecting accounts, while increasing digital engagement and achieving excellence in experience?Learning Outcomes:Navigate today's top web and mobile cyberthreats. Is your web traffic really what you think it is?Unwanted automation is more severe than most realise - the US Telecom industry alone faces nearly 50 million credential stuffing attempts per day.Learn how to keep out automation without treating your digital visitors like criminals.Protecting your customers: what is your responsibility? Understand how attackers retool and evolve. What countermeasures work?