Don’t Be THAT Geek – How to communicate with users and management

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Presented at BSidesNashville 2019 by

Gigi Gridley

Users don’t want to talk to “the IT department” unless they absolutely have to, because they’ve all had at least one experience of being talked down to.But here’s the thing - the IT department exists to help business users get their jobs done, and the IT department can’t get money for upgrades and improvements without convincing management that it’s good for the enterprise.Those of us in technical roles don’t usually get much training in soft skills like interdepartmental communication. Knowing how to talk to users is crucial to getting your own work done, so let’s talk about how to make that happen.