Smarter Disasters: End-to-End Automation for Incidents
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Presented at SREConAsiaAustralia 2018 by
In this talk, I will discuss the different aspects of incident management and how we've built automation around each part at Xero. This includes: transforming manual alerts into automatic notifications through an issue report pipeline; a chat bot that streamlines incident coordination by facilitating effective communication and providing guidance through the process; and how we extract data from each incident for postmortem review. I'll also discuss how our tools have evolved and the lessons we learned on the way.