As SOCs mature and start to formalize their operations, they typically focus on preparedness, escalation process and incident response plans. However, even with these plans in place, SOCs report that 25% of the alerts are not triaged and that investigations take too long. Why so? In many cases, this can be attributed to the lack of a standardized investigation process and community wide tools that can be applied consistently & repeatedly over time, preventing less experienced analysts and incident responders from doing their job effectively.