Beverly Finch is the Program Manager and Coordinator for the Lenovo PSIRT. Beverly built the Lenovo PSIRT from the ground up within a few months, obtaining buy in from all business executives and securing incident response support across all brands. With more than 20 years in the PC industry, Beverly has experience in many roles including Critical Situation Management, Software Development, Accessibility Compliance and Lean Six Sigma. A certified Project Management Professional, PMP®, Beverly brings value to Lenovo’s PSIRT by applying project management and Lean Six Sigma methodologies to improve processes and communications across all teams. Who determines what a reasonable remediation timeline is for an issue? And how does an organization track and enforce it? In this talk, I will explain some issues our PSIRT encountered with respect to time to fix and the resulting SLO (Service Level Objective) and how we are pushing the industry to respond faster. I'll also provide a view of our dashboard template for metrics tracking & reporting explaining how each metric is important to both our customers and what it means to us internally.