Svetlana Amberga is working in CERT.LV Latvia, Riga, as Public Relations Team Manager. Previos experience include project management and practical educational work for groups, mostly for youth leaders in Riga City council Wellfare department. Svetlana was involved in non profit organization management as board member of Latvian National Youth Council and European level organization – ACTIVE - Sobriety, Friendship and Peace. Fields of expertise – youth work, organizational development, communication. Previos experience include project management and practical educational work for groups, mostly for youth leaders in Riga City council Wellfare department. Svetlana was involved in non profit organization management as board member of Latvian National Youth Council and European level organization – ACTIVE - Sobriety, Friendship and Peace. Fields of expertise – youth work, organizational development, communication. CSIRT teams in incident response have to work fast and efficient in order to solve incidents timely and keeping high quality. Such performance is very demanding and requires efficient team work and well understood roles for all participants. Problem: When growing and transforming, CSIRT teams may have to face challenges on how to improve their communication and cooperation. Though such challenges are essential part of the growth, it may be hard to manage changes efficiently and with satisfactory results. The challenges teams might be facing: • Communication challenges (quality, frequency, low social skills) • Relations and roles in the team (old/new members, unclear roles, who is driving incident handling process, etc.) • Motivation (lack of initiative, lack of feedback, inappropriate reporting, etc.) Proposed solution: This presentation would explore experience the CERT.LV team gained during a teambuilding activity, using non-formal learning methods and present concept of how to use such experience for other teams. It would to examine how teams can benefit from non -formal learning to improve their internal communication, to raise motivation and clarify the roles internally. The presentation would focus on the following questions: • What is non-formal learning? Why is it efficient for the team work? • How can structural group work experience improve the team work? • Can non-formal learning improve team members’ motivation? • How to identify important learning needs of the team? Beneficiaries from the presentation will be CSIRT team members as well as teams’ management.