FROM BULLET JOURNAL TO LESSONS LEARNED: HOW TO MANAGE COORDINATION AND COOPERATION DEVELOPMENT IN AD-HOC WORKING ENVIRONMENT?

No ratings

Presented at First 2017 by

Jarna Hartikainen

In a CERT function and situation awareness cases come and go quickly. Fast reactions and quick decisions are a basic requirement to keep the work going with results. The challenges are how to keep up with the level of cooperation and communications in a level of already met expectations and still develop it further on in an always changing environment? Our solution is to manage our days in the bullet journal style and wrap the month in the lessons learned session. The calendar style offers a quick way of going through the wide information security phenomenon scheme monthly, still offering freedom for ad-hoc decisions to new incidents coming up daily. Lessons learned sessions are used to go through improvements gathered from the employees' to develop their work. Even mistakes are welcome, cause you can learn from them! The structure is nowadays base of our regular communication of cooperation groups and public bulletin, luckily enabling continuous developing. The winning party is everyone. It is easy for the management to follow with pre-set deadlines and motivated staff. For coordinators and duty officers structured days, weeks and months balance work load and result expectations, still giving time to react to ad-hoc incidents with passion. Last but not least, the customers know what to expect from our communication and when, yet having trust to our quick reactions. The presentation shows: • Monthly, weekly and daily type of bullet journals • Use of lessons learned session regularly to develop the cooperation and communication • Results of the used method from over one year of experience