Ever wonder how ransomware negotiations look? How much they actually cost? How successful the negotiations are? In this talk Thomas Pace will answer all of these questions and more. Thomas will discuss multiple ransomware cases that he has handled personally that have made him laugh, cringe and cry. From attackers sending the wrong decryption keys to having to acquire Bitcoin in a very non-traditional manner, Thomas will walk everyone through the highs and mostly lows of dealing with a ransomware incident.