Miami. 1986. The FBI agents were well trained, and the robbery suspects were outnumbered. Agent Gil Orrantia arrived on the scene to what turned out to be one of the deadliest shootouts in FBI history. The agents had revolvers and shotguns but only two semi-automatic pistols. Two agents were killed and five wounded, prompting the introduction of more powerful handguns in the FBI. The two suspects also were killed. In dramatic fashion, this pivotal moment highlights the balancing act institutions face with new technology. In his 26 years as an FBI agent and nine years as director of the Arizona Department of Homeland Security, Orrantia says he has consistently seen tragedy act as the catalyst for change. In this session, Orrantia draws on his experiences to share insights into the leadership skills needed to communicate risk, get buy-in from the top and do more with less.