Co-author, "Phishing Dark Waters: The Offensive and Defensive Sides of Malicious Emails" How often do your employees answer emails, talk on the phone and greet visitors? How often do your employees receive security awareness training on these activities? If your company is like most, there is a significant mismatch between the answers to these two questions. We make thousands of decisions a day. Many are trivial, but a critical few have the potential to impact your organization’s security. This session explores how and why your employees make choices, what you can do to improve your own skills, and how to navigate your organization toward a safer security posture.