Assessing the User Experience of Password Reset Policies in a University

No ratings

Presented at passwords 2015 by

M. Sasse

Kat Krol

Simon Parkin

Samy Driss

Organisations may secure system access through use of passwords that comply with defined complexity rules. It may be required that passwords be changed regularly, using an in-person or online helpdesk. Helpdesk logs record password change events and support requests, but overlook the impact of compliance upon end-user productivity.