Synopsis: Why do many MSSP relationships fail? And fail again? Both organizations need to be aligned up-front and hold hands during onboarding. This presentation covers the top 5 focus areas. Many MSSP relationships are doomed at the on-boarding stage when an organization first becomes a customer. Given how critical these early stage activities are to your partnership, it's imperative to understand the Top 5 Areas of Focus. • Technology Deployment – Easy part, get the tech running. • Call Tree – Who do I wake up at 3AM? • Process Sync - Mutually synchronization on who does what and when (fun part) • Access Access Access – Need Access to Do Something • Context of Technology - Need to understand your shop Key Takeaways: 1. State the key focus areas of security operations 2. Understand proven success criteria for successful outsourcing of security operations 3. Assign security technologies to security processes