HP Cloud’s current SRE team was built from a private cloud operations team that spent too long fighting fires caused by other people's bad decisions. This talk will chart the progress so far, and the steps yet to come, as we transition from a fire-fighting team that engineered their way out of a dire situation to a SRE group helping our business unit build better products and services. We’ll discuss how we turned around a bad reputation to one where colleagues in dev, QA, operations, and documentation have faith and confidence in our abilities. We’ll also discuss the interaction models we follow for the products and services we contribute to.