After trying for years to invest in identity access management, the security team at The Red Cross had almost given up — until the HR department obtained IAM funding but didn’t have the IT resources to support the deployment. After conquering various issues along the way, including fi guring out when and how to obtain buy-in and determining the most compelling metrics, IAM resulted in increased efficiency and significant cost savings. In this presentation, Frank Aiello will share lessons learned during the IAM deployment process, including selecting the right tools, getting buy-in at the right time and communicating ROI internally.