One of the most effective ways to get around security controls is to simply ask a person on the inside for access in such a way that they don’t realize they have just given away the keys to the kingdom. Phishing attacks have been at the core of most of the largest, most publicized and most expensive breaches in recent history. Quinn Shamblin, executive director of information security at Boston University, will discuss the anatomy of a successful phishing attack and one organization’s incident response management, tactical actions and long-term strategic plans to counter the effectiveness of phishing.