Presentation: Protect, reassure, recover – putting your customer first, from fraud prevention to breach resolution

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Presented at FTCyberSecSummit 2014 by

Amir Goshtai

Hannah Kuchler

Proliferation of mobile device use is one of the many factors contributing to the rise in cyber fraud. The threat to consumers: more fraud than ever is being intercepted but many consumers are still lacking even the basics of line identity protection. The impact on businesses: corporate account takeover is one of many issues facing businesses, yet many fraud prevention technologies cannot cope. To protect themselves and their customers, organisations must have a multi-layered anti-fraud strategy in place, starting with pre-transaction customer verification through to customer protection,reassurance and recovery if and when a data breach or fraud occurs.