Fraud Management – Real Time Fraud Analytics to reduce friction and improve the Customer Experience

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Presented at FraudSummitTorronto 2014 by

Tom Field

T.j. Horan

Real-time, customer-centric fraud prevention starts with transforming fraud management into an area of competitive advantage. Innovations in analytics and the ability to respond in real-time are now allowing financial services organizations to effectively address various fraud issues across their products and at the same time, deliver services to customers on the terms they demand which should be both frictionless and non-invasive. This session will highlight the current trends in fraud management as well as insights on groundbreaking analytic technologies – multi-layered self-calibrating analytics and adaptive analytics – that are changing the way fraud systems decode your customers' behavior in real-time so you can reduce false positives and respond as your customers expect. Join this session to gain insights on: Role of Big Data in fraud management Reducing false positives and improving the customer experience How fraud alerts can drive customer loyalty