Learn how to effectively deliver psychological first aid in the immediate aftermath of a violent or traumatic event such as an accident or injury. Acquiring these skills will help security practitioners alleviate suffering, reduce the likelihood of lasting emotional problems, and mitigate financial exposure through litigation, worker’s comp claims, attrition, and lost productivity. Responders don’t need to be medical or mental health professional to make a positive impact. Topics include: Role of the PFA responder in a crisis Common emergency stress reactions Fear management strategies Restoring emotional equilibrium with the Protect-Direct-Connect approach Verbal de-escalation skills Assisted coping and supportive communications techniques