Working as the Chief Security Officer at an ISP and member of a national telco's CERT for the better part of a decade, as well as serving on the Board of Directors for the globally focussed Forum of Incident Response and Security Teams brings with it many adventures, challenges, laughs, tears, and hair loss to someone who can't afford it. Reflections on how we as a IT security community are handling recent threats, the role of "disclosure", governance, FUD and the ever present (and increasing) threat of government over-regulation stifling innovation are just some of the topics which will be covered during this keynote. We all suffer the fallout from IT security failures, and understanding the far-reaching consequences to our actions is critical if we're ever going to have a safer Internet experience for the masses. If you have ever wondered how an ISP copes with all the threats passing through their network (including at layer-8), yet still manages to love the technology they provide to you -- this talk is for you!