If you build it, someone's going to break it. That's life. If you break it, you want to get someone to fix it. How do we get the builders and breakers to work together, cooperatively? News stories are filled with builders and breakers having bad relationships that cause bad press, law suits, and worse for one, the other, or both. This session is about how to do this better. How to get bug reports and not look like an idiot. How to tell people what you broke without looking like a miscreant. The presenter, Jon Callas, of PGP Corporation, has been on both sides of this and is a Software Diplomat. Come talk about the diplomacy of building and breaking.